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  • Without prejudice to the provisions of art. 59 of Legislative Decree no. 206/2005 (Consumer Code), the customer has the right to withdraw from this purchase contract within 14 days. The right of withdrawal expires after 14 days from the date on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the Products.
  • In order to exercise the right of withdrawal, the Customer is required to inform the Seller via the Withdrawal Form (downloadable on the Returns and Withdrawals page of the site) or an equivalent explicit written declaration containing the identification references of the order; this documentation must be sent by registered letter with return receipt to Alberti Diego & C s.r.l. corso Canalchiaro 66 41121 Modena or by certified e-mail to albertimodena@legalmail.it .
  • The Seller will notify the Customer of the confirmation of receipt and acceptance of the withdrawal exercised, to the e-mail address indicated by the Customer when placing the order. No returned goods will be accepted, if without authorization to return. To meet the withdrawal deadline, it is sufficient to send the communication relating to the exercise of this withdrawal before the expiry of the withdrawal period.
  • The Customer is required to return the Products to the geographical address of the Seller, or to deliver them to a third party authorized by the Seller to receive the Products, without undue delay and in any case within 14 days from the date of communication of the withdrawal from this contract pursuant of the art. 54 of Legislative Decree n. 206/2005. The deadline will be respected if the Customer sends back the goods before the expiry of the 14 days.
  • The direct costs of returning the goods to the Seller, or the costs of returning the goods, are charged to the Customer as required by Italian law, unless otherwise agreed between the parties.
  • If the Customer withdraws from this contract, the Customer will be refunded the payment including the Standard Shipping Costs, in the same way as used by the Customer for the initial transaction, unless otherwise expressly agreed between the parties. The refund will be held by the Seller until receipt of the Products and will be made within 14 days of said receipt.
  • Alberti Diego & C. s.r.l. accepts without hesitation the return of any item with the exception of tailor-made or clearly personalized products, gift vouchers, perishable goods with expiry date and sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery, provided they are in perfect condition and accompanied by the complete original packaging and all accessories and any documentation received from the Customer at the time of purchase.
  • The right of withdrawal applies to the Product purchased in its entirety; it is not possible to exercise the withdrawal only on part of the purchased Product (components, accessories, etc …)
  • On his return, the product will be inspected for any damages not caused by transport; if the Product is tampered with, worn or deteriorated, the refund amount will take into account the decrease in value and devaluation of the asset.
  • The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; Alberti Diego & C. s.r.l. is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.
  • In case of damage to the goods during transport, Alberti Diego & C. s.r.l. will notify the Customer of the incident (within 5 working days of receipt of the goods in his warehouse), to allow him to promptly file a complaint against the courier of his choice and obtain a refund of the value of the goods (if insured); in this case, the Product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.
  • In case of forfeiture of the right of withdrawal, Alberti Diego & C. s.r.l. will provide for timely communication; the product will remain available to the customer for a period of 30 days from the date of dispatch of the registered letter. After this deadline, the product will be eliminated without further notice.
  • Returns must be made to this address: Alberti Diego & C. s.r.l., corso Canalchiaro 66, 41121 Modena, Italia.
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